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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victoria Dixon

April 5, 2024

5  out of  5 rating by Victoria Dixon
"David was incredibly helpful and personable. He explained everything clearly, let me know all my options, and acted quickly to ensure my requests were fulfilled within the call. David was a delight to speak with - thank you, David!!"
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ramon myers

April 2, 2024

5  out of  5 rating by ramon myers
"David is awesome. He will make your Statefarm experience very comfortable. If you are in need of an insurance agent he’s your guy hands down."
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Amy Pelfrey

March 25, 2024

5  out of  5 rating by Amy Pelfrey
"Pam and her team are fantastic. I have worked with her and her team for over 20 years and have not had any issues. Definitely recommend."
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Scott Walker

March 24, 2024

5  out of  5 rating by Scott Walker
"Love David, Pam, and the team at this office! They are always very helpful with any questions that I have. David is always on top of the latest changes and needs with my accounts with State Farm and they are the friendliest office on the peninsula!"
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Kaylyn Hunt

March 22, 2024

5  out of  5 rating by Kaylyn Hunt
"They are all really nice, helpful, and know what they're talking about. My family have been insured by State Farm and by this firm since we moved to VA."
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April Hamilton

March 19, 2024

5  out of  5 rating by April Hamilton
"I can't rave about David Booth at Pam Franz office enough, he is by far the best insurance agent I have ever had the pleasure of dealing with. It's so important to have an agent that is always looking out for your best interest. If I could give him 10 stars I would!"
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Colbie Lackey

March 13, 2024

5  out of  5 rating by Colbie Lackey
"David Booth has been a tremendous help in getting me my policies switched under my name. He is well Informed on various topics, and was so easy to communicate with, and was able to answer all of the questions I had. It helped reassure me that I made the best decision for switching the policy from under my parents into my own. I know if I have any other questions or concerns I can go to David and he’ll be able to answer it, efficiently and effectively, I would recommend State Farm to any and everyone. Thank you David and State Farm!!!!!"
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jason morsey

February 23, 2024

5  out of  5 rating by jason morsey
"Anytime I have a question or need to make a policy change, the team at Pam Franz Stste Farm has been there for me since my move to VA. I appreciate their professionalism and attention to detail."
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David Aldrich

February 19, 2024

5  out of  5 rating by David Aldrich
"Great insurance agency, good prices, friendly staff. I'd give them 6 stars if I could."
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Amie Guimond

February 12, 2024

5  out of  5 rating by Amie Guimond
"If I could give ten stars, I would. David has gone above and beyond to help my family and I transition insurance companies both seamlessly and painlessly as humanly possible while getting us the best rates and peace of mind coverage. Through the whole process he has been a rock answering questions and handling all of the details that go into starting new policies. I highly recommend this office to anyone who wants to deal with genuinely kind people that call when they say they will and always get back to you quickly with solutions and answers."
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Eric Burke

February 12, 2024

5  out of  5 rating by Eric Burke
"Amy Knight answered all my questions and is absolutely great to work with. Thank you Amy and State Farm!"
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Jamn006

January 25, 2024

5  out of  5 rating by Jamn006
"Mr. David Booth has been very attentive and helpful navigating insurance options and advice."
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Dawn Johnson

January 24, 2024

5  out of  5 rating by Dawn Johnson
"Pam, David, Amy and the entire team are incredible! Their response time is unmatched, their knowledge and guidance on services and products you need (and those you didn’t even know you needed) is professional and comprehensive, and their customer service is kind and genuine. I completely trust Pam and her team with my insurance needs but they’re more than that - they’re the best “good neighbors” you could ask for. Call Pam and her team with any insurance questions or concerns you may have…I promise they won’t let you down!"
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Matthew Kelleher

January 16, 2024

5  out of  5 rating by Matthew Kelleher
"David Booth and State Farm staff were very friendly, knowledgeable, and insightful. My wife and I had many questions about State Farm’s auto and renters insurance policies but David Booth was able to answer all of our questions promptly, but most importantly, he was patient and did not push us into making any type of decisions we did not want to make. He listened to our current auto and renters insurance policy issues and was able to find a way to save us a lot of money while offering similar coverage to what we have. Overall, we had a great initial experience and will definitely recommend others to seek out State Farm for their personable atmosphere and just general overall care of their customer base!!"
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Ray Hampton

January 8, 2024

5  out of  5 rating by Ray Hampton
"Lori was great to work with. Very friendly, efficient, and made it a great experience. Top notch customer service."
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Cam Holcomb

January 2, 2024

5  out of  5 rating by Cam Holcomb
"Pam and her team were so helpful handling everything for my grandmother. They made it easy for her and took time to review her coverage so she could clearly understand everything. They make everyone feel like family. Thanks - keep being awesome!"
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Tammy Evans

December 22, 2023

5  out of  5 rating by Tammy Evans
"I have been with Pam seems like forever Her office is amazing to say the least and she and the staff are always helpful. Always accommodating and pleasant. They know my entire family and i may not be their only customer but they treat me like i am."
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Nickie Jones

December 19, 2023

5  out of  5 rating by Nickie Jones
"Love the service this office provides! David Booth is always so professional and easy to work with. Call him for any / all of your insurance needs!"
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Gary Hedgepeth

December 13, 2023

5  out of  5 rating by Gary Hedgepeth
"They are all so helpful,her staff—David,Amy,Chris,Lori are always willing to help"
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Lora Burse

December 7, 2023

5  out of  5 rating by Lora Burse
"David came highly recommended by a current policy holder and he did not disappoint. David was very helpful and explained in full detail the policy choices along with life insurance policies that would benefit me and my family. He was very professional and attentive to my insurance needs and he also was on schedule for all call backs. Being able to talk to a person who is overall concerned about the needs of the client made it worth me changing my insurance as I usually am not able to speak to the same person each time I call my previous insurance company. The personal touch really makes a difference and it helps that David knows me in just a few conversations and is able to help whenever I need it as he told me to call anytime I have any questions. I will recommend David to all my friends as was very professional, friendly, helpful, and very informative, Great insurance agent . Thank you very much David Booth."
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Karen-Heather Hastings

November 27, 2023

5  out of  5 rating by Karen-Heather Hastings
"David Booth is awesome. He is such a pleasant, smart, and helpful person and handles all our insurance needs at Pam Franz State Farm office. We have the bundle through David. It is so comforting to know David (State Farm) is there for us."
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J C

November 9, 2023

5  out of  5 rating by J C
"I called into the office and had the pleasure of speaking with Lori. She was not only friendly to speak with but was super helpful and informative about all my auto insurance needs! Would highly recommend Pam Franz' State Farm."
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Kelley DeLargy

November 8, 2023

5  out of  5 rating by Kelley DeLargy
"Many of you have Jake from State Farm. I have Amy from Pam Franz' State Farm!! I cannot go on enough about her and the customer service I receive. Over the past several years, I have had some significant life changes that equated to insurance modifications and additions. No matter what question or need I have, Amy has been there to assist. Her professionalism is unmatched! She turns around the products I need expeditiously. What makes her exceptional is the personal touch she provides. Over the years, we've gotten to know one another and it is because she truly cares. Her warmness and concern are genuine. While I feel fortunate to have found an insurance company that provides quality coverage, I am even more thankful to know that Amy will be on the other end of the phone/e-mail to assist!"
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Chris Cooper

October 18, 2023

5  out of  5 rating by Chris Cooper
"I recently had the pleasure of working with Amy from State Farm, and I cannot express enough how grateful I am for her exceptional assistance. Not only did she help me start a new insurance policy, but she went above and beyond to ensure that I had the best coverage tailored to my specific needs. Amy's extensive knowledge and expertise in the field were evident as she effortlessly guided me through the entire process. Her personalized approach and commitment to customer satisfaction have made me a loyal customer of State Farm."
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Kelly Brown

October 17, 2023

5  out of  5 rating by Kelly Brown
"I spoke with David Booth with state farm and he was amazing and helpful with getting my quote at a great price and very accommodating with working with my schedule and making sure that I had everything I needed and he was very nice and understanding"