State Farm® Insurance Agent Pam Franz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jesse Eagle
July 24, 2026
5
out of
5
rating by Jesse Eagle
"Pam’s agency I think is run very well and assisted by very strong associates/agents like Lori! If you’re going to buy car insurance, do it here with Lori and Pam. They are well-meaning gals :)!"
We responded:
"Jesse, thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our agency! I would never be able to do what we do without David, Amy & Lori who always make our agency shine. Lori is such a positive, detailed and tenacious person who cares about how she can best serve our customers. We really appreciate your business and thank you again for giving us gals a shout-out. Pam, Lori, Amy, and David."
Vicki Weston
July 22, 2026
5
out of
5
rating by Vicki Weston
"Great experience. David was very helpful answered my questions promptly."
We responded:
"Thank you so much for your wonderful feedback of us here at Pam Franz’s State Farm Insurance office! We’re so glad you had a positive experience with David! Please give us a call or send us an email if we can help you with anything additional. - Pam, David, Amy and Lori"
Sujin Park
July 16, 2026
5
out of
5
rating by Sujin Park
"Lori is detail oriented and was very helpful in setting up my insurance, making sure that I have everything I need and keeping up with great communication."
We responded:
"Thanks so much for the 5 stars Sujin! We really appreciate your support - it means a lot to all of us here on Pam Franz’s team. You have made Lori’s Friday and her weekend. We appreciate your business and thank you for taking the time to give Lori a shout out warmly Pam, Lori, David, and Amy."
P Phan
July 16, 2026
5
out of
5
rating by P Phan
"I have been with Pam for many years. She and her staffs Lori, Amy, and David are the most courteous, professional, respectful, down to Earth, easy-going with a great sense of humor. They are all equipped with a huge amount of knowledge and understanding of State Farm policies which in turn were able to help me navigate through the complexity of the policies. Pam is very lucky to have these three on her side I would not hesitate to give them a 10 star review, but I would have to settle with the maximum of five stars."
We responded:
"Dear Peter, every time Lori, David or Amy have an interaction with you, they are so animated & happy. We so very much appreciate you as a customer & someone we all truly look forward to seeing or taking to. You make our job effortless! Thank you for the kind words and you have lifted all of us up immeasurably. We appreciate your business. And friendship. Warmly Pam, Amy, Lori, and David."
Arissa Keil
July 10, 2026
5
out of
5
rating by Arissa Keil
"Lori was amazing, super patient, and took the time to help educate me on how transferring insurance across states worked. I would definitely recommend this office to anyone who needs insurance! They were great!"
We responded:
"Arissa, how do very kind of you to give a shout-out to Lori. Lori is very patient and always tries to make sure our customers feel comfortable with their questions. Thank you for taking your time to tell the world about us! Have a wonderful weekend! Pam, Lori, David, and Amy"
Meka Dob
June 29, 2026
5
out of
5
rating by Meka Dob
"I have had state farm since I bought my home and had the pleasure of speaking with David many times. He is very detailed with answering any of my questions to make sure I understand everything. He is very helpful with explaining my policies to me. He is very consistent and makes sure to return my calls. Thanks David"
We responded:
"Meka, we very much appreciate you taking the time to give a nice shout-out to David! He truly takes his time with customers so that they understand the policies. He values the time and engagement he has with people so thank you for recognizing him. We appreciate your business. We hope you have a wonderful holiday weekend that is fast approaching. Warmly Pam, David, Amy, and Lori."
Maxwell Kennedy
June 24, 2026
5
out of
5
rating by Maxwell Kennedy
"Very helpful and was very good at explaining choices in coverage in an understandable and digestible way."
We responded:
"Maxwell, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Pam Franz’s Team is just a call or email away! We truly appreciate your business and taking your valuable time to give us a shout out! Warmly, Pam, David, Lori, and Amy"
Tony McDonald
June 23, 2026
5
out of
5
rating by Tony McDonald
"Lori was a great help getting my auto insurance set up! Definitely recommend this office if you are looking for insurance."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Pam Franz’s Team here in Yorktown . "
Danish Riaz
June 17, 2026
5
out of
5
rating by Danish Riaz
"Lori was amazing. She helped me buy both my auto and home insurance. She was really helpful. Answered all my questions and took time to find the right coverage for me. She is the best insurance agent that i worked with."
We responded:
"Danish, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Pam Franz’s Team here in our Yorktown office. "
Dr. Oliver Jones
June 10, 2026
5
out of
5
rating by Dr. Oliver Jones
"We have entrusted State Farm with our family's insurance needs for over 20 years. The office staff is exceptional in handling our questions and concerns. David Booth has been a constant professional and we highly recommend the Pam Franz agency for all your insurance needs."
We responded:
"Dr. Jones, we appreciate the time you took to express the manner in which we try to assist our customers. David’s work ethic is a mark of who he is as a person and insurance professional. Thank you for your business and know it is a joy to assist you. Warmly, Pam, David & Amy"
Sibby Bell
May 18, 2026
5
out of
5
rating by Sibby Bell
"Amy was incredible and extremely helpful today! She took her time and quickly provided the coverage I needed. We talked like old friends, and she was so thoughtful and kind. Thank you, Amy!"
We responded:
"Sibby, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Pam Franz’s Team is just a call or email away! You are so kind to give a shout-out to Amy. She works diligently to take care of our customers. I never know when Amy is talking to a customer, family or friend because she truly likes working with people. We appreciate your business too. Warmly, Pam, Amy, Lori & David"
Travis H
May 15, 2026
5
out of
5
rating by Travis H
"I have been a long time Pam-Franz State Farm client and the entire staff have always been very on top of things and making sure I have been aware of any changes, they also explain things in a way that has always left me more informed of my decisions. Although I primarily communicate with David, both Amy and Laurie have been an absolute pleasure to work with. Insurance is one of those things that you have to have but hope you never have to use, but know when it comes time to use it, this office has your back 100 percent of the time. During the government shutdown (no politics) they were more than understanding and worked with me to ensure I could maintain my plan while pay got figured out. If you're looking for a new insurance agent or insurance agent in general give these folks a call and I'm sure you won't be disappointed. To add to this, I recently just started a new motorcycle policy with this office and Amy, and Laurie were extremely helpful with starting that policy at a price that doesn't break the bank."
We responded:
"Travis, as I sit here tonight after a long week, you have no idea how impactful your kind words are. David, Amy and Lori will be over the moon! It means so much to us and as I read and re-read your review, I realized how we can always try to help our customers and what it can mean. Thank you for your business and taking the time to write some mighty nice words. I am thrilled things are settling down for you. Blessings, Pam, David, Amy and Lori"
Jackie Maxey
May 15, 2026
5
out of
5
rating by Jackie Maxey
"My husband and I work with Lori, an agent at Pam‘s office. She is awesome to work with, very enthusiastic, knows all there is to know about car insurance and homeowners insurance. We have bundled all vehicles and the homeowners insurance of our new house that we just purchased and the cost is amazing with The added discount of bundling. My Husband used another car insurance company and paid over $218 and went down to $83 a month with State Farm! He could not believe the savings! We will use State Farm, Lori, for all of our insurance needs in the future!"
We responded:
"Jackie, on this Friday at the end of a long week, you have absolutely made Lori smile. She loves loves loves helping people and looking for any way to save you money without jeopardizing coverages that one may need. We really appreciate your business and we thank you for taking the time to give a shout out to Lori. You have made all of our afternoon so happy! Warmly, Pam, Lori, David and Amy"
Brandon Yancey
May 13, 2026
5
out of
5
rating by Brandon Yancey
"Mr. David Booth provided great customer service to me regarding my home, auto, and life insurance. He provided all the information I inquired about, and was able to set me up with policies that fit my needs perfectly. I have been a customer for 12 years of this office, and will continue to be a loyal customer for years to come."
We responded:
"We are grateful for your 5-star review, Brandon! Thanks for taking a moment to share your positive rating of State Farm Agent Pam Franz’s Team here in Yorktown . David works very hard to assist our customers finding solutions to meet their needs & budget. We really appreciate your business and thank you for taking the time to give David a shout-out. Warmly, Pam David, Lori & Amy"
CJ Mill
May 11, 2026
5
out of
5
rating by CJ Mill
"Pam's office has been amazing for 20+ years. We have several policies that their agent David has made for us. David has always gone above & beyond with a personal touch for our home & auto policies. I highly recommend Pam Franz State Farm & have gotten family to join them also. AMAZING SERVICE"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Ruth
April 28, 2026
5
out of
5
rating by Ruth
"I’ve had an excellent experience with this Statefarm from day one. Their customer service is always responsive, professional, and genuinely helpful whenever I have questions or need support I also appreciate how transparent they are about coverage options and pricing. It’s clear they truly care about their customers!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Pam Franz’s Team! We deeply appreciate your kind words here in Yorktown . "
Rachel Welch
April 22, 2026
5
out of
5
rating by Rachel Welch
"While everyone in this office is wonderful and helpful, AMY IS WHERE IT IS!!! She spent so much time helping find ways to make a 16 year old boy driver affordable. Then more recently, we had a kitchen loss and hit a bump with claims, which has NOTHING to do with this office. I didn’t know what to do, so I called. Amy took a few notes, listened patiently and said “I’ll call you back”. Within an hour she called back with an update and with 24 hours she had made calls and completely got my claim moving in the right direction. This would have never happened without her going above and beyond for us. If you are looking for an agent that will help you, listen patiently, and go to bat for you! Give them and call and ask for AMY!"
We responded:
"Rachel, thank you for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Pam Franz’s team here in Yorktown. Whenever we work with someone with their auto insurance or try to assist with an ongoing claim, it is always with the mindset as to how much we can help our customer Amy is fantastic at listening to a problem. She will normally meet with me and we will discuss possible solutions and then Amy runs with it! You have made Amy‘s day and the entire team. We appreciate your business and if you need us for anything, just give us a call. Warmly Pam, Amy, Lori, and David."
Nathan Oakley
April 15, 2026
5
out of
5
rating by Nathan Oakley
"I have enjoyed my experience with this company since i joined. Amy was such a huge help getting me squared away."
We responded:
"Thank you so much for the 5-stars, Nathan! We really appreciate your feedback and are always here to help with any insurance needs you have. You have made Amy’s entire week with your shout-out! Feel free to reach out to us here on State Farm Agent Pam Franz’s Team anytime. Warmly, Pam, Amy, David and Lori"
Joe Croswait
April 10, 2026
5
out of
5
rating by Joe Croswait
"I worked with David to purchase supplemental insurance for my life insurance policy and honestly this was the easiest purchasing insurance has ever been. David was consistently reaching out with updates and any required document signatures. We had the entire process done in about 3 weeks and I was able to increase my life insurance policy by 50% with very little effort on my part. This is a great team that provides professional service with excellent results."
We responded:
"Joe, we are so grateful for your 5-star review! Thanks for taking a moment to share your positive rating of State Farm Agent Pam Franz’s Team especially David. He is very customer oriented & enjoys meeting people where they are in life. We appreciate your business & again thanks for the shout-out to David. Warmly, Pam, David, Amy & Lori"
Rebecca Morsey
April 8, 2026
5
out of
5
rating by Rebecca Morsey
"Lori was incredibly helpful in securing insurance for my new home. She took the time to clearly explain each component of the policy, breaking everything down in a way that was easy to understand. Her professionalism and attention to detail made the entire process smooth and stress-free."
We responded:
"Rebecca, thank you so much for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Pam Franz’s Team. Lori is very conscientious and always loves helping our customers. We appreciate your business & kindness in remembering Lori. Warmly, Pam, Lori, Amy & David"
Joe Fecondo
March 22, 2026
5
out of
5
rating by Joe Fecondo
"Amy was extremely helpful and made the whole experience totally painless!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Pam Franz’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Yorktown ."
Patrick Smith
March 13, 2026
5
out of
5
rating by Patrick Smith
"Pam Franz Agency is top notch. The staff is very professional and knowledgeable. They focus on the needs of their clients, make things easily understandable about policies and make good recommendations. I had the good fortune and great experience of reviewing my homeowner policy with Lori McDonald. Not only did she updated the coverages, she informed me that my insurance premium received a reduction and I was getting a refund. I will always be a loyal customer."
We responded:
"Mr. Smith, they say Friday the 13th is not a lucky day yet you have made our Friday wonderful and positive! Your kind words mean the world to not only me, David, and Amy, but especially to Lori. She loved working with you reviewing your homeowners and was so happy to be able to help. I am fortunate to witness when my team rushes back excitedly telling me when they have been able to help a customer. Your interaction with Lori made her day!Thank you for the shout- out and thank you for your business. Warmly Pam, Lori, David, and Amy."
Ashleigh Randolph
March 13, 2026
5
out of
5
rating by Ashleigh Randolph
"The folks that work at this office are great!
David is who I've worked with most for everything I've needed over the years. He always seems happy to help, he's professional and laid back, and always helps me understand policies (life insurance, auto etc) and how to get the most from them, like discounts.
Lori is also fantastic! She stayed late to help me when I was buying a car out of town and kept a close eye on things to make sure all the changes went smoothly and without surprises. An absolute pleasure to work with her.
No one likes calling their insurance company and asking questions, but my relationship with this office makes it easy to do just that. It's the biggest reason I've stayed with state farm for over 20 years. Thank you for all you do! Stay awesome y'all!"
We responded:
"Oh my goodness Ashleigh… how awesome and kind you are too! We love our customers because over the years they are just an extension of our family in many ways. David always enjoys working with you and he really is that laid-back. Our customers depend on him a lot as do we in the office. Thank you for taking the time to give a great shout out to all of us in here but especially David. It means more than you know. Stay safe and come see us any time. Pam, David, Amy & Lori "
Elizabeth Reid
March 2, 2026
5
out of
5
rating by Elizabeth Reid
"Amy was extremely helpful, patient, and kind while signing me up for my policy. She was efficient and explained things very well,
I would definitely recommend!"
We responded:
"Elizabeth, what a fantastic way for Amy to begin this beautiful month of March. Thank you so much for taking the time to give Amy a shout-out. Amy takes great pride in helping people and taking her time explaining whatever is needed. We so appreciate your business and thank you for the very kind words. Warmly Pam, Amy, Lori, and David."
Andrew Garrett
February 20, 2026
5
out of
5
rating by Andrew Garrett
"Fantastic service from all members. Transparent, extremely accommodating, reliable and affordable. Like any good friend, they're there when you need them most."
We responded:
"Andrew your words carry such meaning for David, Lori, Amy and myself. Thank you for taking the time to give us a shout- out. We really enjoy our interactions with you and we always want to be there for you like a good friend! . Have a fantastic weekend!! Warmly, Pam, David, Amy & Lori"