State Farm® Insurance Agent Pam Franz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tiffany Lam
June 6, 2025
5
out of
5
rating by Tiffany Lam
"I had a wonderful experience with Lori recently on an auto and home policy as a new customer. She was very patient and if she didn't have an answer, she got one for me quickly. I appreciated the prompt and courteous service and recommend her for your insurance needs!"
We responded:
"Tiffany, thank you so much for taking time to give Lori a shout-out. I know you have made her day as she heads into the weekend. We very much appreciate your business & look forward to helping you in the future. Hope you have an awesome weekend too! Warmly, Pam, Lori, Amy & David"
Jonathan Anderson
May 23, 2025
5
out of
5
rating by Jonathan Anderson
"As a family who moves every couple years, we’ve had to deal with all kinds of agents as we change insurance state to state. While I’ve been a State Farm customer for nearly 30 years, I’ve never had this great of service. Amy has been professional, friendly, and explained every question I’ve asked in the detail that I needed. She followed up at the perfect intervals and made sure I had what I needed to make an informed decision. Thank you Amy for your incredibly friendly customer service. You’ve made a stressful process very easy."
We responded:
"Jonathan, blessings in this Memorial Day weekend. Your comments have truly made our weekend especially Amy’s. We strive to help our customers assuming they need advice or knowledge to make great decisions. Amy takes the time and effort to not rush and offer any help one would need. Thank you for the shout- out and for choosing our office to place your valuable business. Warmly, Pam, Amy, David & Lori"
Erin Thomas
May 20, 2025
5
out of
5
rating by Erin Thomas
"Pam Franz and her amazing staff are always friendly, available, and welcoming. I was involved in an auto accident while on vacation and she answered her phone on a Saturday to walk me through the claim process. She didn’t hesitate! I highly recommend her!!"
We responded:
"Erin, I was happy to know y’all were ok but your new truck did what it was engineered to do keeping y’all safe. Thank you for your business and it is always a joy dealing with you. When you got the new truck and brought it by, I knew how proud and happy you were and we were thrilled for you. I’m glad it’s fixed now and everything is OK. We really appreciate you taking the time to give us a shout out. Blessings, Pam, David, Amy, and Lori."
JD Smith
May 13, 2025
5
out of
5
rating by JD Smith
"I have worked with Pam and David for years, taking care of the grounds at their office. They have always been a pleasure to work with. I recently made a switch to them for my auto insurance which was less than half the cost of my previous policy. I had the pleasure of working with David. He made the process a breeze! Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."
We responded:
"JD, we found a gem when someone gave us your name to take care of our grounds. You are so professional, prompt & y’all do a wonderful job. We are thrilled to have earned your business & very much appreciate you! David has enjoyed working with you to assist with your insurance needs. Thank you for taking the time to give David a shout-out as it means so much to us. Until we see you each week…Warmly, Pam, David,Amy & Lori"
David
April 15, 2025
5
out of
5
rating by David
"I worked with Lori McDonald in finding the best product for a rental property I was purchasing. She was fantastic. Always friendly and thorough with every step of the process."
We responded:
"David, thank you so much for taking the time out of your day to give Lori a shout- out. When she relays to me her interactions with our customers, she is always so very excited to be able to help someone achieve their goals. We really appreciate your business and thank you again for making Lori‘s afternoon. Warmly, Pam, Lori, David & Amy."
Clayton Langenhennig
April 7, 2025
5
out of
5
rating by Clayton Langenhennig
"I’ve had a policy through Pam Franz office with State Farm for over a decade now and their team is top notch. Over the last two weeks Lori has helped my fiance and I with policies for both of our new vehicles and a special event policy for our upcoming wedding. It has been a very pleasant experience, Lori is professional and super easy to work with. Highly recommended, 10/10 service!"
We responded:
"Clayton, first of all we all want to congratulate you & your fiancé on your upcoming wedding! It is a very exciting time with lots and lots to do. Thank you for taking the time to tell people about your experience with our agency and specifically with Lori. She has been on top of things to make sure that all that is needed for your upcoming nuptials goes off without a hitch. We really appreciate your business and Lori has thoroughly enjoyed working with you. Again congratulations! Warmly, Pam, Lori, David, and Amy."
Steffi Wells
March 22, 2025
5
out of
5
rating by Steffi Wells
"Highly recommend! I recently sold my car and purchased a new one and Amy helped walk me through everything. She told me exactly when to cancel my old policy and got the new one in place, with proof of insurance sent over immediately. She also got me an excellent rate. I had shopped around for quotes on my new car and and this was the best deal by far. I have been with State Farm for quite a while and she has been has been great to work with every time I have reached out."
We responded:
"Steffi, your words mean so much to all of us but most especially Amy. She truly cares about every single interaction and works so hard for our customers. She looks for ways to save money and if there is something you might have missed. Thank you so much for taking your valuable time to give Amy a shout-out! I hope you are enjoying this gorgeous spring Saturday! Warmly, Pam, Amy, David & Lori"
Alexander Smith
March 13, 2025
5
out of
5
rating by Alexander Smith
"Agent Lori has been a fantastic help in getting me situated with adjustments to my auto policy and helping me understand and set up a new Renter's policy. Service, like what she has provided for me, is why me and my family have always relied on Pam's office when we're in the area."
We responded:
"Alex, I just saw your kind words about Lori. She is hard at work here right now much later than when she gets off which is indicative of how Lori takes things very seriously. You have made her afternoon! Lori comes in each day with a smile on her face and does a fabulous job of trying to make sure our customers are taken care of with their requests. Thank you for taking the time to recognize Lori and our agency and thank you for your business. Warmly, Pam, Lori, David and Amy "
Renita Williams
March 13, 2025
5
out of
5
rating by Renita Williams
"We have been with this particular branch of State Farm for well over 20 years . David is our Agent and I can’t say enough wonderful things about him. He is very professional and very kind . David never hesitates to answer all of our questions with patience. He is a wealth of knowledge and is the main reason we will continue to entrust our insurance needs with State Farm. Thank you for listening ."
We responded:
"Renita, you will never know what your words mean to David especially today. Some days don’t always go the way one expects and reading what you’ve taken the time to write surely makes us smile. David is beyond anything very very kind and thank you for pointing it out. He has honed his professionalism over these past 23 years and it is evident with every interaction David has. So thank you for your business and your words of pure gold to David. Warmly, Pam, David, Amy, and Lori ."
Kimberly Faith
March 4, 2025
5
out of
5
rating by Kimberly Faith
"State Farm never disappoints. My husband and I recently got married and we were shopping around for insurance companies that were good on our budget and that gave us the coverage we needed. We came across State Farm and not only were they good on our budget but the service was amazing! The lady who helped us out was Amy Knight, she was truly our knight in shining armor and I couldn’t be more grateful for her knowledge and joyful spirit! Thank you State Farm for being so good to us!"
We responded:
"Hi Kimberly, with this beautiful day we read your beautiful words! You have absolutely made Amy smile with tears of joy in her eyes! She goes beyond what anyone would ever expect to try to help our customers and she is a pure delight to work alongside. Thank you so much for your business with State Farm and in particular our agency. We love to grow with people we are fortunate to get to know! Warmly, Pam, Amy, David and Lori"
Carol Kassel
February 19, 2025
5
out of
5
rating by Carol Kassel
"We are long time clients of 28 years. Ms. Franz and her staff have exceeded our expectations in providing high quality personalized information and service. We were especially impressed with Lori who we interacted with during our last two meetings. Lori was extremely knowledgeable, friendly and offered us detailed information that was very helpful in our decision making process. We felt we were a valued customer, all questions were throughly addressed, and we felt confident in our policy decisions. We are so grateful we have a set of professionals who we trust in this business to guide us. Thank you for all the years of fantastic customer care!"
We responded:
"Carol, you cannot imagine how much we appreciate your kind and thoughtful words. Lori has been with us for 2 1/2 years and she is very diligent in all she does for our customers. Lori researches & takes the time necessary for whatever needs or concerns one has . We very much appreciate your business not just with State Farm, but with our agency. Thank you for making Lori‘s week as I know she will be thrilled reading this. Stay safe with this impending snowstorm and if you need us as always, we are but a call, email, text or visit away. Warmly, Pam, Lori, Amy and David."
James Bass
February 12, 2025
5
out of
5
rating by James Bass
"Amy was very helpful and knowledgeable with my renters insurance. Everyone in this office is awesome and very nice. Best insurance agents I've ever delt with!"
We responded:
"James, what a wonderful shout-out to Amy in particular & our office on this cold, dark and rainy day! Thank you for taking the time to give us a review as you’ve made the sun shine in our office. We appreciate your business and try and stay dry in this weather! Warmly, Pam, Amy , David, and Lori ."
Andrew Del Giudice
February 4, 2025
5
out of
5
rating by Andrew Del Giudice
"Lori Thank you for all your support today You helped me with programs I didn't know State Farm had to offer It was a pleasure working with you today Again Thanks for all your help"
We responded:
"Andrew, thank you so much for taking time out to give our Lori a shout-out! After you spoke with her, she came to me so excited that she was able to offer you some solutions. She said it was a pleasure dealing with you and honestly that makes our day so much brighter. Thank you for your continued business with us! Warmly, Pam, Lori , David & Amy"
Jake LaFlam
February 4, 2025
5
out of
5
rating by Jake LaFlam
"State Farm has been the standard for insurance in my family for many years. Pam Franz’ office and David Booth specifically have provided beyond outstanding care. I have unfortunately had to file two separate types of claims within two weeks, and their staff have helped the entire process be more than smooth. Additionally, the claims handler, Ms. Jackson, is an absolute asset to this company. She was thorough, competent, and answered every question I have had. When you experience an emergency, the last thing you want to do is worry about insurance issues. State Farm has been there for me on every occasion. I think other agencies could learn from them on customer service and pride in their work."
We responded:
"Jake….your name says it all! You are our own Jake from State Farm! You cannot imagine how wonderful it is to start a day and read something so pleasant as what you’ve written. Years ago I used to work in auto claims with State Farm so I am always thrilled to hear when someone has great things to say about how their claim was handled. On behalf of David who takes extraordinary care and time with our customers, I know he appreciates you taking the time to give him a shout-out. We will pass your words to our claim folks too. Thank you for being such a long-standing customer and we really do appreciate your business. Anytime we can help,we strive very hard to do that. Happy Valentine’s Day ! Warmly Pam, David, Amy, and Lori "
Ashley Hunt
January 23, 2025
5
out of
5
rating by Ashley Hunt
"Although I am a relatively new State Farm customer, I have consistently had positive experiences when contacting the office. I would specifically like to recognize Amy and Lori for their exceptional assistance. They have both gone above and beyond to address my family's needs, and I am very grateful for their help. I am thankful for the excellent service I have received and look forward to a long and continued relationship with this team."
We responded:
"Ashley, you cannot imagine how much your kind words mean to both Lori and Amy. They constantly lift each other up and if one is busy, the other will step in to assist the customer. I appreciate you taking the time out of your day to give both of them a shout-out. We appreciate your business and also look forward to a fantastic future relationship. Warmly, Pam, Amy , Lori and David"
Lauren Hermansderfer
January 22, 2025
5
out of
5
rating by Lauren Hermansderfer
"Excellent service provided by Pam and her team! Amy was super helpful with assisting me, and so personable and easy to talk to. She made setting up my insurance fun! I would recommend this team to anyone!"
We responded:
"Lauren, on this snowy very cold Wednesday, your kind words have warmed our hearts! We really appreciate your business and thank you for taking the time especially to give a shout-out to Amy . She takes a lot of pride in all she does. Stay warm and be safe, especially if you have to get out driving around today. Pam, David, Lori and Amy "
Angela Brown
January 13, 2025
5
out of
5
rating by Angela Brown
"Thank you to Pam Franz and her team for getting us a reasonable auto quote! The process was smooth and easy and David was great to work with! Highly recommend!!"
We responded:
"Angela, I am just getting home from a late appointment & your kind words have warmed my heart on this cold Monday evening! Thank you so much for the shout-out especially to David as he works very hard at trying to help our customers. We appreciate your business and we appreciate you! Warmly, Pam, David, Amy , and Lori ."
J B
January 9, 2025
5
out of
5
rating by J B
"Very informative with any questions or issues I’ve had with my new home purchase. Great at answering the phone or returning calls in a timely manner if there are any questions. The staff is nice and pleasant to work with."
We responded:
"Logan thank you so very much for your thoughtful words. We are thrilled & excited for you and your new home! Please always feel free to call or come by if you have any questions. Congratulations on this new venture! Warmly, Pam, Amy, David & Lori "
Lisa McDonald
December 26, 2024
5
out of
5
rating by Lisa McDonald
"Big shout out to David and Lori for helping me with a Life Insurance Policy for my granddaughter. They are both extremely pleasant and helpful and the process was streamlined and easy. I am so glad to know my insurance needs are always met."
We responded:
"Oh Lisa, thank you! You have absolutely made our day. Is it Lori just the sweetest? She is our newest team member and is doing fantastic. Thank you for taking the time to give us a shout out. Pam, David, Amy, and Lori ."
Marsha Hahn
December 20, 2024
5
out of
5
rating by Marsha Hahn
"Everyone at Pam Franz State Farm has always been knowledgeable and pleasant. Whether I needed to review policies, make a claim, or just check on a payment, the staff has always been friendly and helpful. I feel confident that they are there to help when I need them. Thank you Pam, David, Amy and Lori."
We responded:
"Marsha, thank you for the kind words! We absolutely love looking out the window seeing you walk into the office. You are such a pleasure to work with or just chat. We appreciate your business very much and appreciate you even more! Blessings to you and happy holidays. Warmly, Pam, David, Amy and Lori ."
Christopher Losares
December 19, 2024
5
out of
5
rating by Christopher Losares
"Long time customer of State Farm and very pleased with their service! Over the last several years I have been constantly adding coverages for various vehicles, trailers, and properties. Amy has been incredible to work with. Amy has not only offered me exceptional coverages but she has also saved me money! Its great to be able to have all policies under one roof and have a trusted team handling everything."
We responded:
"Chris, what a great present you have gifted to Amy during this holiday season. You have brought a wonderful smile to her face & we thank you so much. Amy prides herself on looking for gaps in coverage and missing discounts. We are appreciative that you gave our office and Amy a shoutout. We value your business and wishing you and your family a fabulous holiday season. Blessings, Amy, David, and Lori"
Breanna Trombetta
December 11, 2024
5
out of
5
rating by Breanna Trombetta
"Excellent Service and Expertise! I recently worked with Pam Franz's office at State Farm to create a new insurance policy for my new house, and I couldn't be more pleased with the experience. I had the pleasure of talking with David about my insurance needs and he was attentive, knowledgeable, and genuinely invested in finding the best solutions for my needs. He took the time to explain complex terms in a way that was easy to understand and provided several options tailored to my budget and coverage requirements. Throughout the process, David was patient and never made me feel pressured to make a decision. What stood out most was his commitment to customer service. He was quick to respond to my questions, proactive in following up, and thoroughly ensured that every detail was handled correctly. If you're looking for a professional, reliable insurance agent who truly cares about their clients, I highly recommend Pam Franz's office with State Farm. I feel confident and secure knowing my insurance is in their capable hands."
We responded:
"Breanna, on this dark, rainy and windy day, you have brought a ray of sunshine to us at the office! Thank you so very much for taking your valuable time to tell folks about our agency & David in particular. We were closed on Black Friday but David checked the messages reaching out to you. He did not want a 4 day weekend to go by knowing what you might need to get done. Thank you for the shout-out to David as he is quiet but I know how much your words mean to him. We do appreciate your business and wish you a wonderful holiday season. Blessings, Pam, David, Amy and Lori"
Cynthia Seward
December 4, 2024
5
out of
5
rating by Cynthia Seward
"The staff is great to work with. They answer questions regarding any concerns I may have. They have responded back to me in a timely manner if I needed to leave a message. Amy is especially great to work with and helped me with information regarding car insurance , home owners insurance and helped with closing my mom's flood insurance policy when her house was sold. I would recommend giving them a call and seeing if they can help you with your insurance needs."
We responded:
"Cynthia you have made our day on this very cold Wednesday morning! We appreciate you so very much as one of our customers and you are certainly a joy to work with every time. Amy really appreciates the shout-out because she is very diligent and works very hard to make sure people are assisted properly. We hope you’re having a very fruitful holiday season. Please come by and see us sometime. Warmly Pam, Amy, David, and Lori . "
Kevin White
November 27, 2024
5
out of
5
rating by Kevin White
"We recently visited Lori at State Farm to inquire about auto and renters insurance, and we couldn’t be happier with the experience! Lori was incredibly friendly, honest, and forthcoming from the start. She answered all of our questions with ease and demonstrated an impressive level of knowledge about insurance. What truly stood out was how quick and efficient she was—by the time we walked out, everything we needed was insured. In other insurance experiences between my wife and me, it has been nothing short of a pain, but Lori made everything easy and left nothing uncertain. It was truly a breath of fresh air dealing with someone who genuinely has our back. Lori is a true expert in her field, and in a world where it’s hard to find genuine people, she went above and beyond for us. Highly recommend working with Lori if you’re looking for top-notch service!"
We responded:
"Hi Katie & Kevin…you have made Lori tear up! She read your review & ran back to me so excited. She was so happy to make y’all’s insurance experience stand well above the others. What a truly great Thanksgiving gift you’ve given to Lori. When we’ve made our customers happy, it makes what we do day in and day out feel so good. We really appreciate your business and from our family to yours, Happy Thanksgiving and again, your kind words mean the world to us and especially Lori! Warmly, Pam, Lori, Amy and David"
Audra Forrest
November 20, 2024
5
out of
5
rating by Audra Forrest
"After all, was said and done I was very impressed with State Farm. and how they treat their customers, clients, and third parties affiliates. I will have to admit, I was a little skeptical about Insurance Companies similar to how most of us are reluctant to trust politicians. But surprisingly State Farm made the process very simple and did stand up or step up to their promises. Well in repairing my car they did exceptionally well. I am not sure if I am just lucky to have gotten an outstanding representative, Mr David how he and his staff are always been there by answering all my questions, providing solutions, professionalism, and have gone above and beyond he 'call of duty in helping me. All the ladies & David in the office are so helpful and they all make me feel apart of the family. I’ve been with State Farm for 26 years now."
We responded:
"Audra, your words mean so very much to David, Lori,Amy & myself. We really strive in our office to make insurance & the decisions one is required to make easy, understandable & relatable. The relationships we build daily sustain us & give us a purpose so this is not just a job. We consider you family and know you have so many choices when it comes to insurance. Thank you for choosing us! You have truly made our Thursday & we so appreciate you. Warmly, Pam, David, Amy & Lori"